FAQ
1. How long does it take to ship?
Shipping time varies depending on item availability and the destination address.
In general, orders are shipped between 6-10 days. .
2. How much is shipping?
Our standard shipping rate is free, but we do also offer a priority shipping line, and the costs will vary depending on your shipping destination.
3. Is my personal information secure on your website?
Absolutely! We prioritise the security and privacy of your personal information. Rest assured that we do not store your credit card information, and it will only be used for a one-time transaction when purchasing a product.
4. How can I track the status of my order?
Once your order has been shipped, you will receive an email notification with your tracking number. This tracking number can be used to track your order at any time.
5. How does the refund work?
Our products come with a full 30-day refund guarantee. If the product is not as described or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
6. Is it possible to exchange my order?
Unfortunately, we do not currently offer an exchange service. However, we are more than happy to assist you with returns and refunds. Please reach out to our customer support team for further assistance in processing a return.
7. Any questions?
You can contact us through our contact page! We will be happy to assist you.